WAYS OF ORDERING
We offer three different ways to order with Pen Catering:
ONLINE ORDERING: Order online by searching through our menu and add each item and its quantity to the shopping cart. When complete, continue through to checkout and enter your account and delivery details. Finally, we will be in touch to confirm the details of your order.
PHONE ORDERING: Call our friendly customer service team on (02) 9571 7288.
EMAIL ORDERING: Email your order through to email@example.com
We will review your order and send you through a confirmation email. If you require any changes just contact us on (02) 9571 7288 and we will amend your order accordingly.
ORDER PRODUCTION & DELIVERY/h3>
We allocate 30 minutes lead time on all cold food order deliveries, therefore your order should arrive within half an hour of your requested delivery time. Hot food, however, is more time sensitive. To ensure you order remains warm we deliver within 10 minutes of your requested delivery time. Our custom made equipment will ensure your order is warm and ready to eat.
Platters will be picked up within a few days by one of our drivers.
FEEDBACK & INVOICING
If it is your first time ordering with Pen Catering we will give you a call to ensure you are happy with our services. If it is not your first time and you have feedback (good or bad) please email us at firstname.lastname@example.org or give us a call on (02) 9571 7288. We always appreciate feedback as listening to our clients recommendations has helped us get where we are today.
Invoices are emailed to assigned recipient within 2 business days after completion of the job.
MODIFYING ORDERS & CANCELLATIONS
We do not charge for modified or cancelled orders if granted ample notice. It's more important to us that our catering is delivered as expected!
As a general rule, orders that are modified to a lesser amount (of items) or cancelled on the day of production and cannot be used elsewhere will incur a charge proportionate to the total cost of the order.
In the event you need to modify or cancel an order call us directly on (02) 9571 7288 and have a chat to one of our consultants.
CREDIT CARD: For first time and/or non-account customers credit card is compulsory. We charge only after job completion. If you don’t have a credit card please call us on (02) 9571 7288 and ask for Ray.
ACCOUNT: Customers also have the option of paying via EFT, Cheque or Credit Card with flexible terms ranging from 7-60 days depending on your Accounts Payable Department. Setting up an account only takes a few minutes simply call (02) 9571 7288 and ask for Ray for more information.