1How much notice is required for placing an order?
Preferably by 5.00pm the day before delivery. However, we realise that unexpected or late meetings do occur and we try our best to accommodate for these situations. In the event of a late order or urgent delivery please call us on (02) 9571 7288 and/or email us at orders@pencatering.com.au
2How do I place a catering order?
We offer three different ways to order with Pen Catering ONLINE ORDERING: Order online by searching through our menu and add each item and its quantity to the shopping cart. When complete, continue through to checkout and enter your account and delivery details. Finally, we will be in touch to confirm the details of your order.
PHONE ORDERING: Call our friendly customer service team on (02) 9571 7288
EMAIL ORDERING: Email your order through to orders@pencatering.com.au When will my order arrive?
3How can I pay?
We allocate 30 minutes lead time on all cold food order deliveries, therefore your order should arrive within half an hour of your requested delivery time. Hot food, however, is more time sensitive. To ensure you order remains warm we deliver within 10 minutes of your requested delivery time. Our custom made equipment will ensure your order is warm and ready to eat.